Shaloma Gooden | Private Chef & Catering Services

1. Booking & Payment

• The booking must be paid in full two days before your event, This can be done all at once or a deposit up front, followed by the remaining balance later
• A non-refundable deposit of [30%] is required to secure your booking.
• The remaining balance must be paid in full [48 hours] before the event unless otherwise agreed in writing.
• Late payments may result in cancellation or additional charges.

2. Minimum Spend

• A minimum spend of £150 applies to most services unless food is being dropped off and thus further charges apply to cover parking and travel expenses

3. Guest Numbers & Menu Finalisation

• Final guest numbers and menu selections must be confirmed at least 2 days prior to the event.
• Significant changes after this deadline may incur additional fees or may not be accommodated.

4. Service Inclusions

Unless specified in your quote, the following applies:

• Cooking and presentation of all agreed food items.
• Drop-off or on-site service as per agreement.
• Basic setup of food items (buffet, plated, or canapé as agreed).

Not Included Unless Specified in Writing:

• Full cleaning of kitchen and dishes after service
• Use of venue dishware/glassware, unless permitted
• Kitchen porter or service staff
• Table setup, décor, or furniture
• Serving utensils and table linen

5. Cleaning Policy

• Dishwashing and kitchen cleaning are not automatically included. These can be added for an additional fee or must be handled by the venue.
• As a goodwill gesture, light cleaning may be included at the chef’s discretion, but any deep cleaning or dishwasher cycles beyond normal use will be billed separately.
• A cleaning add-on can be provided at a fixed rate upon request.

6. Allergies & Dietary Requirements

• Clients must inform us of any allergies or dietary restrictions in advance.
• While we take care to avoid cross-contamination, we cannot guarantee an allergen-free environment.

7. Damage & Liability

• We hold full public liability insurance, but clients are responsible for the conduct of their guests and for ensuring a safe environment.

8. Complaints & Follow-Up

• Any concerns must be raised within 24 hours of service completion.
• We encourage transparency and professionalism, and photographs of cleaned or staged areas may be taken before departure as proof of service quality.

9. Cancellations

• Cancellations made in less than 2 days of the event may result in loss of deposit or partial refund, depending on costs already incurred.
• Cancellations made with more than 48 hours of service will be refunded in full

10. Pricing Adjustments

• All quotes are valid for 14 days.
• Last-minute requests or changes may result in price increases.
• Additional guests or service hours not previously agreed will be charged accordingly.

By booking with Shaloma Gooden Chef Services, you agree to the above terms and conditions.